Returns & Exchanges

Returns & Exchanges

We want you to feel confident shopping with Rovelique. Please review our return and exchange policy before starting a request.

Return Window

We accept eligible returns within 30 days of delivery. To qualify for a return, the item must be unworn, unwashed, unused, free from stains or odors, and in its original condition with tags and packaging where applicable.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

30-Day Returns

Eligible items can be returned within 30 days after delivery, provided they meet our return conditions.

Size Exchanges

Exchanges may be available for a different size or color, depending on current stock availability.

Contact First

Please email us with your order number before returning any item, so we can provide the correct return instructions.

How to Start a Return

Step 1: Email us at yzhf9838@outlook.com with your order number and return reason.
Step 2: Our support team will review your request and provide return instructions if the item is eligible.
Step 3: Pack the item securely in its original condition and ship it to the return address provided by our team.
Step 4: Once we receive and inspect the returned item, we will notify you about the refund or exchange status.

Return Conditions

  • Items must be unworn, unwashed, unused, and in original condition.
  • Items must be free from stains, makeup, perfume, deodorant marks, pet hair, or damage.
  • Original tags and packaging should be included where applicable.
  • Return requests must be made within 30 days of delivery.
  • Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

  • Items marked as final sale
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items with stains, odors, makeup marks, deodorant marks, or missing original condition
  • Returns requested outside the 30-day return window

Exchanges

We understand that finding the right fit is important. If you would like to exchange an item for a different size or color, please contact us with your order number and the item you would like to exchange.

Exchanges are subject to stock availability. If the requested size or color is unavailable, we may offer an alternative option or process a refund for eligible returned items.

Refunds

Once your return is received and inspected, we will notify you by email. If the return is approved, the refund will be processed to your original payment method.

Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping fees, if any, may be non-refundable unless the return is due to our error, such as an incorrect, damaged, or defective item.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer unless the item received was incorrect, damaged, or defective.

We recommend using a trackable shipping service when returning items. Rovelique is not responsible for return packages that are lost, delayed, or delivered to the wrong address by the carrier.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number, a clear description of the issue, and photos showing the problem.

After reviewing your request, we will help arrange a suitable solution, such as a replacement, exchange, or refund where applicable.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible. If the order has not been shipped yet, we will do our best to assist with your request.

Once an order has been shipped, it cannot be canceled and must follow our return process after delivery.

Need Help With a Return?

Our customer support team will guide you through the return or exchange process. Please include your order number for faster assistance.

Contact Support

Contact Information

Store Name: Rovelique

Email: yzhf9838@outlook.com

Address: 6 WOOBURN CLOSE, UXBRIDGE, ENGLAND, UB8 3UB, United Kingdom